Get the job details before the callback
Ask what needs doing, the site address, whether the caller owns the property and when they want it done. Add the details your trade needs rather than a one-size-fits-all message.
New Zealand
Tradie answering service NZ
You are under a sink, up a ladder or talking a customer through the work. A tradie answering service takes the next call, asks the useful questions and gets the enquiry ready for your New Zealand crew.
NZ$129/month for 3 months, then NZ$199.
200 minutes + 50 texts. Extra usage and add-ons may apply.
Make the call useful to your business.
Put your job system first
Focus the workflow on Simpro, Fergus, Tradify or iTrade. The actions are different: Tradify receives an enquiry email; iTrade requests a visit for your team to confirm.
Keep the schedule honest
An urgent caller does not create an available technician. Set who should be rung, the backup and what the assistant may say about a callback or visit.
A call, step by step
A renovation enquiry while you are on site
- The caller wants
- A price for extending an older house.
- Questions worth asking
- Location, approximate scope, plans, consent stage and desired timing.
- What lands with you
- A properly briefed enquiry in the connected workflow, not a promised quote or start date.
Keep the price and the promises clear.
The business plan is NZ$129/month for the first three months, then NZ$199. For lighter use, pay as you go starts with NZ$10/month for the number, plus NZ$1/minute and NZ$0.15/text.
Standard setup has no fee or lock-in. Ask about taxes, transfers, extra usage and any custom work. Check Talkify’s current New Zealand offer →
Published prices checked 31 August 2026. Plans and connection actions should be confirmed for your setup.
A few things worth knowing.
Is this service powered by Talkify?
Yes. Tradie Answering Service focuses on tradie answering service and is powered by Talkify. The service and connected tools are provided by Talkify.
Can I keep my current business number?
Yes. Use call forwarding when you want cover, rather than changing the number customers know. Your carrier may charge for forwarding.
What does the business plan cost in New Zealand?
NZ$129 per month for the first three months, then NZ$199, with 200 minutes and 50 texts. Confirm extra usage, optional add-ons and applicable taxes with Talkify before activation.
Find the right setup.
Put this guide to work in New Zealand.
Choose a trade and job system. Take away a question template and a clear handover—without pretending every connection books jobs the same way.
- Add the service area and access questions your crew needs: rural travel, gate access or whether someone can meet you on site.
- Test one new customer and one returning customer in the selected job workflow. Compare the recorded site and next step with what was said.
Build a trade job brief → Use the resource here, with no account or enquiry required.